Client reviews and testimonials
Our Commitment to Excellence
For over 25 years, we’ve been dedicated to providing exceptional service and trusted financial guidance.
We’re proud to work closely with clients and partners, ensuring tailored solutions and meaningful support at every step.
Our 5-star Google reviews reflect our commitment to excellence and the lasting relationships we build with our clients. See what others have to say about their experiences with us.
Posted on Google
steven chance7 September 2026Trustindex verifies that the original source of the review is Google.
Really helpful and understanding. Sorted everything out really quickly and would definitely recommend.Posted on GoogleRichard B23 August 2026Great experience. Ellie was super helpful and on the ball. Recommended.
Owner's reply
Thank you so much for your review and recommendation. We’re delighted to hear you had such a great experience with Ellie and that she was so helpful throughout. We’ll be sure to pass your lovely feedback on to her!Posted on GooglePaul Murphy3 July 2026Mel created a full financial plan for me and then built an investment strategy directly from it. He analysed my risk tolerance in detail and explained how volatility fits into the decisions I’ll need to make as I move toward retirement. He also helped me explore whether bringing my retirement date forward would be financially viable, and after completing our planning meeting I was confident in setting a retirement date. Mel has made sure everything is in order ahead of that date, easing the administrative pressure and giving me a smooth transition into the next stage of life. It’s been invaluable having a professional in my corner to ensure my income decisions are tax‑efficient and aligned with my available assets. He’s also ensured that the assets I’ve built up are well managed, invested for long‑term, and supported by a diversified suite of investment options. The plan is designed to explain how and why his recommendations help meet these needs and objectives, while also highlighting any potential disadvantages, risks, and implications in terms of costs, charges, and taxation. I’ve come away with a clear, personalised, and confident retirement plan. Highly recommended.
Owner's reply
Thank you very much for taking the time to leave such a detailed review. We're delighted to hear that Mel helped you develop a clear financial plan and investment strategy that has given you the confidence to set your retirement date. Retirement is one of life's biggest milestones, and it's great to know that the planning process has helped you feel prepared for the transition, with confidence that your income, investments and tax position are all working together to support your long-term goals. We'll be sure to pass your kind comments on to Mel. Thank you once again for placing your trust in Financial Advice Centre, and we wish you every happiness and success as you begin this exciting new chapter.Posted on Googlemia rogers2 July 2026We couldn’t have asked for a better mortgage advisor. Louise made the whole process so much easier and took away so much of the stress. Her communication was excellent throughout, and she was always happy to answer any questions we had. Louise is so lovely to talk to, incredibly helpful, and truly went above and beyond to make everything run smoothly. I would highly recommend Louise to anyone looking for a reliable, knowledgeable, and supportive mortgage advisor. Thank you so much for everything!
Owner's reply
Thank you so much for your wonderful review. We're delighted to hear that Louise made your mortgage journey a smooth and stress-free experience. Buying a home or arranging a mortgage can feel overwhelming at times, so it's fantastic to know that Louise's communication, knowledge and support gave you confidence throughout the process. We'll be sure to pass on your lovely comments to her – she'll be thrilled to hear how much you appreciated her help. Thank you for choosing Financial Advice Centre and for recommending Louise. We wish you all the very best in your new home and look forward to helping you again in the future.Posted on GoogleStephen Taylor18 June 2026I was looking for a way of consolidating several pension funds into one manageable investment that would offer me good returns whilst reducing risk to a medium level. FAC was recommended to me by my partners solicitor. From the first meeting with Piers through to the investment of the funds everything was handled brilliantly. I was kept up to speed with all details, and several face to face meetings ensured i was well informed. All questions answered, no loose ends, which gives you confidence in them without any doubts. A yearly review of the investment is booked by FSC so any questions are always dealt with. They are always available via email or telephone. I would highly recommend the Financial Advice Centre for their professional and reliable approach to investment and manageing funds for you. I look forward to continuing this relationship into the future.
Owner's reply
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Piers and the team were able to make the process of consolidating your pensions straightforward and reassuring. We know how important it is to feel informed and confident when making decisions about your financial future, so it's great to hear that the regular communication, face-to-face meetings and ongoing support made a positive difference. Thank you for trusting us with your financial planning and for recommending us to others. We look forward to continuing to support you through your annual reviews and helping you achieve your long-term financial goals for many years to come.Posted on GoogleCameron Hunter11 June 2026Louise was a great help with me remortgaging my property, I can’t recommend her highly enough. Quick, efficient and very professional. Kind Regards, Clyde
Owner's reply
Thank you for your kind review, Clyde. We're delighted to hear that Louise was able to help make your remortgage process smooth and straightforward. Providing a quick, efficient and professional service is something we strive for, and it's wonderful to know Louise delivered that experience for you. We really appreciate your recommendation and thank you for choosing us to assist with your mortgage needs.Posted on GoogleSam Teckman10 June 2026Ellie and Louise were really helpful and made the buying process quick and easy. Cheers guys!
Owner's reply
Thank you for taking the time to leave us a review. We're so pleased to hear that Ellie and Louise were able to make the home-buying process quick and easy for you. Buying a property can be a stressful experience, so it's great to know their support and guidance helped make everything run smoothly. Thank you for choosing us, and we wish you all the best in your new home.Posted on GoogleCarla WILLIAMS27 May 2026Outstanding service from Piers & Simon. They truly went the extra mile to ensure everything was handled smoothly and professionally. Nothing was too much trouble. They were approachable, friendly,& explained things clearly. Their knowledge, patience, and genuine care made what could have been a stressful process feel straightforward and reassuring. I would highly recommend them to anyone looking for trustworthy and dedicated financial advisors.”
Owner's reply
Thank you so much for your kind words and recommendation. We’re delighted to hear that Piers and Simon provided such a positive experience and helped make the process feel straightforward and reassuring. Delivering clear guidance and going the extra mile for our clients is exactly what we strive for, - so this is great to hear! We’ll be sure to pass your lovely comments on to them both. Thank you again for taking the time to share your experience.Posted on GooglePat Warr26 May 2026I initially contacted FAC many years ago after receiving a cash inheritance and uncertain what to do/where to invest to increase the capital. It was the best decision I have ever made regarding financial matters. Reassuring to know that my investment is being well managed by the team. FAC are very approachable if you have any queries/concerns, provide regular updates on financial markets and hold annual reviews to discuss your investment. Basically Financial Advice Centre 'does what it says on the tin'. Thoroughly recommend them.
Owner's reply
We’re really pleased to hear that you’ve felt supported and reassured since first coming to us, and that the ongoing management of your investments and regular communication have given you confidence over the years. Providing clear advice, regular updates, and being available when clients need us is exactly what we aim for, so it’s great to know this has made a difference for you. We truly appreciate your recommendation and the trust you’ve placed in FAC.Posted on GoogleS N22 May 2026Piers and his team are highly recommended and have been investing for us for many years, we wouldn’t use anyone else. Friendly, professional and honest .
Owner's reply
We’re delighted to hear that you’ve been happy with the support from Piers and the team over many years. Building long-term relationships based on trust, honesty and professionalism is at the heart of what we do, so your comments mean a great deal to us. We really appreciate your continued confidence and recommendation.Posted on GoogleEd Rowley22 May 2026Niamh was fantastic throughout the process of securing our mortgage, nothing was too much trouble! I would highly recommend!
Owner's reply
Hi Ed, This is great news, we hope you're very happy in your new home.Posted on GoogleStephen Mulka24 March 2026I had an appointment with Pierce today to discuss my personal finances and retirement plans. I had an idea of what I planned to do. I discussed this with Pierce, he advised some tweaks to the plan, things to check and immediate actions. His advice was invaluable to me, his fee for this £0.00. This is good old fashioned, honest and caring advice. I will be recommending FAC to anyone who would benefit from their services without hesitation.
Owner's reply
We’re so pleased to hear that your meeting with Piers was helpful and gave you clarity and confidence around your retirement plans. Sometimes a few well-informed tweaks and the right guidance at the right time can make a huge difference, so it’s great to know you found the advice valuable. Providing honest and straightforward support is at the heart of what we do and we are so pleased to help. Thank you again for your recommendation - we appreciate your trust and support.Posted on GoogleAlex Powell21 March 2026Niamh and the team are amazing - they really helped us during our house move - we wish we had got round to leaving a review sooner! Would reccomend to anyone - and do so!
Owner's reply
Thank you so much for your lovely review – it really means a lot to us. We’re so pleased Niamh and the team could support you during your house move, and that you had such a positive experience. There’s no such thing as a late review, so we’re especially grateful you took the time to share this. Your recommendation genuinely means the world to us.Posted on GoogleJohn Sears24 February 2026Very easy and thorough experience on equity release with Niamh. Very supportive throughout.
Owner's reply
Thank you so much for your kind words. We’re delighted to hear that you found the equity release process easy and thorough, and that Niamh was able to support you every step of the way. Your feedback means a lot to us, and we’re always here if you need any further guidance in the future.Posted on GoogleCatherine Smith18 February 2026Great communication throughout the process, regular updates on the best product, friendly and quick to respond. Would recommend
Owner's reply
Thank you for your kind review. We’re really pleased to hear you felt well supported throughout the process. Clear communication and regular updates are something we pride ourselves on, so it’s great to know that came through. We truly appreciate the recommendation and are always here if you need us again in the future.Posted on GoogleZERÓ Acoustic Covers16 February 2026Louise (Andrew Grant - Financial Advisor) has been amazing to work with. She supported me through buying my home and made the entire process feel smooth and manageable. She was professional, patient, and always available to answer my questions. I truly appreciate her guidance and highly recommend her.
Owner's reply
Thank you so much for your lovely review. It was a pleasure supporting you through your home purchase, and we're so glad the process felt smooth and manageable. Wishing you every happiness in your new home — and we're here if you need anything in the future.Posted on GoogleHolly Hill5 February 2026Amazing service from both Ellie and Niamh. Nothing was too much and they were super helpful. They both made the process from start to finish really easy for me. Would highly recommend.
Owner's reply
Thank you so much for your lovely feedback. We’re really pleased to hear that Ellie and Niamh made the whole process smooth and stress-free for you. Providing helpful, reliable support from start to finish is exactly what we aim for, so it’s great to know you felt well looked after. As a local Worcestershire team, building trusted, long-term relationships with our clients is incredibly important to us, and your recommendation means a great deal. We’re always here if you need anything in the future.Posted on GoogleJoanne Lewis12 January 2026I was recommended the Financial Advice Centre by a work colleague and I have been very impressed. Mel has supported us throughout the process, he is professional, knowledgeable and provides information which help you understand the options open to you so you can make the right decision. I would highly recommend them.
Owner's reply
Thank you, Joanne, for your kind words and for taking the time to share your experience. Trust is incredibly important when it comes to financial decisions, so we’re delighted to hear that you felt supported and well-informed throughout the process. Mel takes great pride in providing clear, honest guidance and helping clients feel confident about the choices they make, so your feedback means a lot to us. We truly value the trust you’ve placed in the Financial Advice Centre and your recommendation. We’re always here whenever you need us.Posted on GoogleKatie18 December 2025Excellent clear advice by Louise. Would highly recommend and will be using her in the future when we need to remortgage.
Owner's reply
Hi Katie - Thank you for your kind review. We’re delighted to hear that Louise provided clear advice and made the process easy to understand. Your recommendation means a great deal to us, and we’ll be very happy to support you again when the time comes to remortgage.Posted on GoogleMatt17 December 2025I met Mel (Latham) for the first time towards the end of 2025 for an initial financial review. Mel was instantly warm, personable and easy to chat to, as he sought to understand my particular situation. In a short space of time, he has already highlighted some points of great significance to me and my family, which we greatly appreciate. We shall be returning to FACE in the future!
Owner's reply
Hi Matt! Thank you so much for taking the time to share your experience. We’re really pleased to hear that your first meeting with Mel was such a positive one. We look forward to welcoming you back in the future and supporting you on the next steps of your financial journey.Posted on GoogleKeith Anthony14 December 2025Mel gave clear and honest advice regarding our retirement planning. His regular updates regarding economic performance provides us with confidence and reassurance in the advice he has given us.
Owner's reply
Thank you, Keith. We're thrilled to hear that Mel's advice and the updates we provide have been so helpful in your retirement planning. Your confidence means a lot to us.Posted on GoogleStephanie Stanyer9 December 2025Over several months I have found Mel Latham to be very professional his knowledge and advice has been invaluable, constantly updating myself on the changes in the market.
Owner's reply
Thank you, Stephanie. We’re pleased to hear that Mel's expertise and advice have been so helpful. Your feedback means a lot to us, and we’re glad you feel supported with reliable insights.Posted on GoogleBeth Roberts4 November 2025Excellent service from both Niamh and Ellie, they were so helpful and made the whole process easy for a first time buyer with many questions. Really supportive throughout, thank you for all your hard work — would highly recommend! 🌟
Owner's reply
Thank you, Beth! We're thrilled Niamh and Ellie could make your first-time buying experience smooth and supportive. Your recommendation means a lot to us.Posted on Googleantony barter23 October 2025Thanks you to Ellie and Niamh for your help with our mortgage it was great working with you. Ellie was great at communicating and keeping us in the loop and chasing things for us. She was very thorough. We will be back for more help when the time comes.
Owner's reply
Thank you, Antony! We're thrilled to hear Ellie and Niamh provided such great support. We'll be here whenever you're ready for more assistance with your mortgage. Wishing you all the best!Posted on GoogleMrs C7 October 2025Highly recommend Niamh and Ellie for their mortgage services. Very efficient, helpful and friendly we were pleased with them.
Owner's reply
Dear Mrs C Thank you so much for providing a lovely review for Niamh and Ellie. We are so pleased to hear they have been so helpful to you!Posted on GoogleDel Clarke2 October 2025Niamh and Ellie were brilliant in finding us a mortgage, and even secured a reoffer when the lenders rate dropped a week before we were due to exchange.
Owner's reply
Hi Del - Thank you for your lovely feedback! We’re so pleased to hear how Niamh and Ellie were able to support you throughout the process. This is exactly why working with a mortgage adviser makes such a difference – not only can we find the right mortgage to suit your needs, but we also keep a close eye on the market right up to the point of completion.Posted on GooglePriya Hasnat28 September 2025Really friendly and helpful mortgage advice. I had very specific and unique requirements and Niamh and the team went above and beyond to talk me through my options and provide me with the best product.
Owner's reply
hi Priya Thank you for taking the time to write a review! We are so happy to hear we were able to help you so brilliantly with your bespoke needs - congratulations !Posted on GoogleRyan Kings (kingzy)4 September 2025I can’t recommend Andrew Grant enough, especially Louise and her team. From start to finish they were incredibly supportive and kept everything moving smoothly. They went above and beyond with their communication – not just with us, but also with the seller and solicitors – which made the whole process so much less stressful. Louise was always quick to respond, kept us updated every step of the way, and made sure any issues were resolved promptly. We’re so grateful for all of their hard work and would happily recommend them to anyone looking for a professional, friendly and reliable mortgage service.
Owner's reply
Thank you so much for sharing your experience! While we’re not part of Andrew Grant, we are proud partners and it’s wonderful to see how the collaboration with Louise and her team has helped deliver such a smooth and supportive journey. Working closely with our professional connections is key to ensuring clients enjoy a seamless, stress-free service, and we’re delighted this came through so clearly in your experience.Posted on GoogleAlan Powell3 September 2025I have been with FACE for many years now with my pension and have always been well looked after and well advised, so on purchasing my dream bungalow I found myself in need a small mortgage and being retired the high street banks wouldn't touch me, so just as I thought I was going to loose my dream Niamh and Ellie got me sorted out in a matter of weeks with their knowledge of lenders. I am now the proud owner of my lovely bungalow, well done girls forever grateful
Owner's reply
hi Alan - what a wonderful happy ever after! Thank you for taking the time to complete a review for your experience. We are so pleased things came together with a bit of help from the FACE team!Posted on GoogleAlexander Malin13 August 2025Great service. Prompt and clear communication. Stress free.
Owner's reply
hi Alexander - thank you for taking the time to comment on our service!Load more
We are proactive in communications
“Many thanks for the very detailed information you send at the moment. It is very helpful at a time
when many of us are wondering about our financial situation. You are undoubtedly one of a very
competent and forward looking team.”
During Covid 2020
We are transparent
“My Adviser is very good at explaining my portfolio in “layman’s” terms and how my investments
are managed within the Global financial markets”
December 2023
We are responsive
“My mortgage adivser has assisted in the completion of my first mortgage and now 2 years later has worked
tirelessly to complete my mortgage renewal.
Her communication is outstanding and clear which is exactly what I needed.”
July 2024
Case Studies
We understand that every person is unique, which is why we approach each client with a fresh perspective and a commitment to finding a tailored solution. Our team of experts combines industry knowledge, cutting-edge technology, and a passion for excellence to deliver outcomes for our clients that make a difference. Our case studies demonstrate just some of the ways we work with our clients.
