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Financial Advice Centre Ltd Privacy Policy Executive Summary

Who this privacy notice is for:
This privacy notice applies to current or previous clients, prospective clients, intermediaries or clients of intermediaries, and any associated parties.

Why we collect personal data:
We collect your personal data to provide financial services and advice.

Where we collect personal data from:
We may collect personal data directly from you, our staff, third parties, or our clients through face-to-face interactions, by post, over the phone, or online.

What personal data we collect:
We collect personal details, financial data, ID and verification documents, sensitive data, technical data from your devices, and any other information you choose to provide.

What we use personal data for:
We use personal data for purposes including advising you, conducting suitability assessments, anti-money laundering checks, account management, relationship management with intermediaries, regulatory compliance, marketing, event management, handling feedback and complaints, and improving our services.

Our legal basis for processing personal data:
We ensure data processing is lawful. Common reasons include fulfilling contracts, complying with legal obligations, legitimate interests, or with your consent.

Who we may share personal data with:
We share data with business partners, service providers, credit reference agencies, government bodies, and regulatory authorities. Data may be shared within and outside the UK or EU, with appropriate safeguards.

How long we keep personal data:
We retain your data as long as necessary for the purposes collected and in line with legal requirements. Data security measures are in place, and in case of a breach, we will notify you and the appropriate regulator.

Your rights and making queries or complaints:
You can exercise your rights or make queries about data handling by contacting us using the details provided in the full privacy notice.

For information about our use of cookies, please see our Cookie Policy.

To update your contact details or communication preferences, please reach out to us by phone, post, or email. Allow 14 days for changes to be reflected.

1. About this Privacy Notice

This notice applies to clients, prospective clients, intermediaries, and associated parties, explaining how Financial Advice Centre Ltd (“we”, “us”, and “our”) processes personal data.

2. Data Controller

Financial Advice Centre Ltd is the data controller of your personal data, complying with the General Data Protection Regulation (“GDPR”) and UK GDPR.

3. Sources of Data Collection

  • Directly from you or our employees
  • Third parties: Public sources, financial advisers, brokers, or authorised representatives.
  • Our clients: Data about dependents and family circumstances.

4. Types of Personal Data

  • Personal details: Contact information, identification documents, lifestyle data.
  • Financial data: Financial situation, planning, tax information, credit status.
  • Sensitive data: Health, nationality, political or religious views.
  • AML data: Identity verification documents, adverse media reports.
  • Cookies and technical data: Data from device interactions with our services.

5. Purposes for Processing

  • Prospective clients: Onboarding and tailored information.
  • Client onboarding: Verification and documentation setup.
  • AML checks: Legal compliance and fraud prevention.
  • Suitability assessments: Financial product suitability.
  • Account management: Providing services and managing relationships.
  • Marketing and events: Sending communications and managing event participation.
  • Complaints and queries: Handling complaints and legal claims.

6. Sharing of Data

We share data with:

  • Business partners: Financial advisers, service providers.
  • Government bodies: Regulatory compliance.
  • Credit reference agencies: Identity verification.
  • Debt collection agencies: Debt recovery.
  • International transfers: With appropriate safeguards for data protection.

7. Data Retention

Data is retained only as long as necessary, considering volume, sensitivity, legal obligations, and processing purposes.

8. Security of Personal Data

We implement technical and organizational measures to safeguard your data, including regular training for employees.

9. Data Protection Rights

You have rights regarding access, accuracy, objection, restriction, portability, erasure, and withdrawal of consent. Complaints can be lodged with the relevant Information Commissioner.

10. Contact Us

For data protection requests or queries, contact us at:

Data Privacy Team
Financial Advice Centre Ltd
7 Sansome Walk
Worcester, WR1 1UG