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Senior Leadership Team

Amy Spencer

Operations Director & Company Secretary

T. 01905 731 864

M. 07854 193 472

E. amy.spencer@face-uk.com

Qualification(s):
Diploma in Management

Amy has been an integral part of the Financial Advice Centre since its inception in 1999, and her expertise and insight into the running of the business is unparalleled.

As Operations Director and Company Secretary, Amy not only manages the day-to-day running of the office but plays a pivotal role in the
administration of Group Pension Schemes.

In 2022 Amy was shortlisted for a Women in Finance award by Professional Adviser in recognition of her outstanding operational support and contribution.
Amy embodies the client-centric ethos of the business setting the standard for dedicated and personalised customer care.

Piers Mepsted

Managing Director & Independent Financial Adviser

T. 01905 731 864

M. 07866 562 461

E. piers.mepsted@face-uk.com

Qualification(s):
Full Diploma in Financial Advice

Piers joined Financial Advice Centre in 2009. He joined as a partner with the founder and previous Managing Director. Piers brings a wealth of experience gained from over 20 years in the financial services industry, having previous roles in bank assurance and with a corporate financial services provider. He joined the business to help implement changes driven by industry regulation within financial services. Clients have seen many benefits to this including a new cost effective service based approach providing greater transparency in fee structures. This ongoing, dynamic and future focussed approach ensures clients continue to benefit from Financial Advice Centre being at the cutting edge of client management.

Edward Dalley

Commercial Director & Independent Financial Adviser

T. 01905 731 864

M. 07595 371 471

E. edward@face-uk.com

Qualification(s):
Diploma in Financial Advice (DiPFA), Award in Pension Transfers (AwPETR).

Edward joined Financial Advice Centre in 2020. Edward has extensive experience with complicated pension cases and dealing with professional deputies and trustees. Edward’s key objective is to work with clients to assess and plan their investment and retirement planning needs and to review these strategies regularly keeping them on track over the long term to achieve client financial objectives.

Angela Whillians

Head of Compliance

T. 01905 731 864

E. angela.whillians@face-uk.com

Qualification(s):
AICA, Cert RBCB & Head of Compliance SMF16

Angela joined in 2016 as Compliance Manager, working closely with the
Managing Director and from 2023 is the firm’s regulated person responsible for
the compliance function in the firm reporting to the Directors and Regulators.
Angela is a strong advocate in supporting all our clients with the transitions of
life events that impact financial wellbeing, including championing Domestic
Abuse support following her completion of a Domestic Abuse Course provided by
an Independent Domestic Abuse Adviser and Safeguarding lead.

Niamh Byrne

Head of Mortgages

T. 01905 731 864

M. 07340 375 529

E. niamh@face-uk.com

Qualification(s):
CF1 – Regulation & Ethics, CF6 – Mortgage Advice, ER1 – Equity Release

Niamh is a highly regarded 5* rated mortgage, insurance and equity release adviser with over 10 years experience. She is skilled in providing suitable, comprehensive, and tailored advice to help her clients achieve their property and mortgage goals.

Niamh is passionate about all things property and recognises the emotional, practical and financial elements involved with a purchase. Her personable nature and wealth of industry knowledge make her a key individual throughout the home-buying process for many clients.

One of Niamh’s areas of expertise is later-life lending sector. Recognising a gap in the market for older borrowers, Niamh has been helping over 55’s achieve their borrowing potential by keeping up to date with innovative lending solutions.

Away from the office, Niamh spends most of her time with her large Irish Family! Music is Niamh’s passion and she attends live music events as often as she can.

Our Advisers

Steve Hemming

Independent Financial Adviser

T. 01905 731 864

M. 07943 641 433

E. steve.hemming@face-uk.com

Qualification(s):
Diploma in Regulated Financial Planning (DipPFS), CF6 Mortgage advice

Steve began working in financial services in 2006, joining an independent advice firm in 2018 to complete the Diploma in Regulated Financial Planning. He is currently undertaking the intensive process to become a Chartered Wealth Adviser.

Steve provides an holistic approach to financial planning to meet his clients needs and financial goals thus decreasing their financial stress.

Neil Fleetwood

Mortgage & Protection Adviser

T. 01902 939 150

M. 07790 963 402

E. neil@face-uk.com

Qualification(s):
DipPFS Cert CII (MP). Cert. Equity Release

Neil is an experienced Mortgage Adviser and has been active in market since  1993.

His can-do attitude has made the difference to helping clients achieve their financial goals and ambitions when buying or refinancing property.

Away from the day job, Neil enjoys golf, football & walking and is a long suffering Wolverhampton Wanderers fan.

Fully qualified in Mortgages and Lifetime mortgages

Louise Grant

Mortgage and Protection Adviser

T. 01905 723 058

M. 07939 992 578

E. louise.grant@face-uk.com

Qualification(s):
CeMAP Level 3

Louise is a highly skilled and well regarded Mortgage Broker adept providing suitable, comprehensive and tailored advice to help clients achieve property and mortgage goals.

Dean Edmunds

Independent Financial Adviser

T. 01905 731 864

M. 07717 358 980

E. dean@face-uk.com

Qualification(s):
Full Diploma Financial Advice

Dean has been giving high-quality financial advice for nearly 3 decades. Having worked as a senior financial adviser at Halifax and HSBC where he gained his full financial diploma and gave outstanding customer care and advice, he transitioned to full independent Adviser status in 2012.

Dean specialises in personal, individualised face-to-face advice and takes the time to understand his client’s needs and goals. By doing this and using a whole market approach – he finds the best independent solution.

Dean is an active Board member of Hereford Academy School working with other Governors to use his fund management and financial advice to help them build community playing pitches for football and hockey for the local communities.

Craig Gracey

Independent Financial Adviser, Head of Wolverhampton Branch

T. 01902 939 150

M. 07811 043 511

E. craig@face-uk.com

Qualification(s):
DipPFS Level 4 Diploma through Cii

Craig heads up our Wolverhampton branch and is an experienced adviser and wealth planner. With over 20 years’ experience Craig is well regarded for his insights and holistic approach to financial advising and wealth management. Craig works with high net worth clients assisting with issues associated with inheritance tax planning, pensions and construction of bespoke investment solutions.

Adam Smith

Independent Financial Adviser

T. 01905 731 864

M. 07979 528 817

E. adam@face-uk.com

Qualification(s):
DipPFS Level 4 Diploma through Cii

Adam has been a dedicated member of Financial Advice Centre since 2003, advancing through various roles from administrator to Company Director.

His goal is to provide a highly personalised service to his clients, offering expertise in retirement planning, estate planning, and investment advice. Adam’s extensive experience with Corporate clients has endowed him with a deep understanding of Company pension schemes and collaboration with accountants to optimise tax thresholds.

Since the company’s inception in 1999, there has been a strong focus on Public Sector pensions, a tradition Adam proudly continues. He conducts group presentations and personal reviews on all public sector schemes, ensuring comprehensive support for these clients.

In his personal life, Adam enjoys watching and playing sports, a passion he shares with his three children.

Andrew Bayliss

Independent Financial Adviser

T. 01905 731 864

M. 07919 051 530

E. andrew@face-uk.com

Qualification(s):
DipPFS & CertPFS (DM)

Andrew is a seasoned financial services expert with two decades of experience. His career evolution is a testament to his unwavering dedication to financial services, starting from his days providing technical support to his current role as an advisor. Along this path,

Andrew has amassed a wealth of wisdom in retirement and investment solutions, forging deep-rooted connections with clients.

Andrew attributes his success to clear communication. He believes effective advice hinges on transparent dialogue and understanding clients’ needs. This client-centric approach has not only earned him great rapport but also a steady stream of referrals, a true testament to his exceptional service.

His specialism is retirement and investment planning and he meticulously crafts tailored portfolios, utilising a diverse range of solutions to optimise returns and minimise tax burdens for his clients. His keen understanding of individual goals and aspirations ensures that each portfolio is uniquely designed to propel clients toward their financial goals.

Steve Gore

Independent Financial Adviser

T. 01905 731 864

M. 07422 712 101

E. steve.gore@face-uk.com

Qualification(s):
Full Diploma in Financial Advice

Steve joined Financial Advice Centre in 2023 after having very successfully run his own business for 30 years.

He is recognised in financial planning as a trusted source of financial advice and has built An extensive client base which he continues to expand. He prioritises understanding clients’ unique goals, risk tolerances and long-term aspirations.

With a focus on building diversified portfolios tailored to each client’s needs, he has helped both personal and corporate clients secure their financial futures and achieve their wealth objectives.

As a seasoned financial expert with over three decades of experience, he understands the need to constantly evolve and learn, attending seminars and webinars to evolve his knowledge.

Steve believes managing money isn’t just about looking at spreadsheets and numbers but building good relationships with fund managers and regularly meets with them to keep abreast of the changing global financial environment.

Although Steve has many areas of expertise he focuses on providing pensions, investment, and inheritance tax advice. He understands the importance of clients achieving their retirement goals and preserving wealth for future generations and employs the latest cash flow modeling techniques.

His passions include cars and motorbikes – when time and weather allow the pursuit of both.

Our Operational Support Team

Ellie Martin

Mortgage Administrator

T. 01905 731 864

E. ellie.martin@face-uk.com

Ellie joined Financial Advice Centre in 2024, her main role is providing administrative support to the mortgage advisers in our Worcester office. With over 6 years of industry experience, she brings a wealth of knowledge and strong commitment to assisting clients and advisers.

Throughout her career, Ellie has demonstrated exceptional skills in managing administrative tasks, ensuring smooth and efficient processing of mortgage applications. Her extensive experience allows her to navigate complex situations with ease and provide insightful solutions to any challenges that arise. Her passion for helping others achieve their homeownership dreams shine through in everything she does, making her a trusted and reliable member of the FAC team.

Simon Hall

Adviser Support

T. 01905 731 864

E. simon.hall@face-uk.com

Qualification(s):
CII CF6 Mortgage Advice

Simon joined Financial Advice Centre in 2024.  His main role is providing administrative support to independent financial advisers in our Worcester office.

Simon completed his CII CF6 Mortgage Advice exam during lock down and is eager to advance his studies within the finance sector.

Outside of work, Simon is a keen musician who enjoys playing guitar, piano, bass, and the drums. He also loves to travel and experience different cultures, trying the food and exploring new landscapes.

Mandy Wade

Executive PA & Client Support

T. 01905 731 864

E. mandy.wade@face-uk.com

Mandy re-joined Financial Advice Centre in 2024, her main role is providing client administrative support to the Managing Director.

Mandy has over 25 years’ experience within the industry in various roles of administration, sales support, paraplanning and project managing.  During this time Mandy has worked with Independent Financial Advisers and within larger corporate organisations.

Outside of work Mandy spends time with her horses, competing in low level showjumping and attending various equestrian clinics.  She has recently taken up Ceroc dancing which she really enjoys.

Nicky Jameson

Adviser Support

T. 01905 731 864

E. nicky@face-uk.com

Nicky joined in 2015. Nicky was a Branch Manager at HSBC moving on to Financial Planning from there advising on investments, pensions, tax planning,
inheritance tax, mortgages, protection, and healthcare for 18 years.
Nicky has a wealth of financial knowledge and expertise currently supporting various advisers in the background with research, meeting preparations and ensuring clients investments are in line with the financial objectives agreed. She prepares client annual reviews along with pension crystallisation reports and
various ad-hoc projects that benefit clients.
Nicky moved to Wales to work part-time in school hours. She volunteers to help run her local community centre as well as teaching fitness classes and juggling
her home life. She has a young family with 3 children including twin toddlers and a dog. She is passionate about supporting various charities when time allows
having previously walked the Great Wall of China to raise money for Cancer Research.

Cathy Lusty

Senior Administrator

T. 01905 731 864

E. cathy.lusty@face-uk.com

Cathy joined Financial Advice Centre in 2022 and works alongside Financial Advisers at our Worcester office to ensure that client investments and objectives
are carefully researched and appropriately set up on investment platforms.
Cathy also provides support to clients throughout their ongoing investment journeys.
Outside of work, Cathy is the Treasurer for a local charity, and is working towards attaining the Diploma in Financial Planning.

Edwina Coates

Senior Administrator

T. 01905 731 864

E. Edwina.coates@face-uk.com

Edwina joined Financial Advice Centre Ltd in 2023. She has over 11 years of experience in customer service, in both financial and non-financial sector. Her main role is providing administrative support to advisers in Worcester office.

Catherine Lear

Administrator

T. 01905 731 864

M. 07376 452642

E. catherine.lear@face-uk.com

Catherine has worked with IFAs since 1997 and joined Financial Advice Centre in November 2023.  She provides support to Steve Gore, helping clients with all
their administration queries.

Claire Norris

Client Support

T. 01902 939 471

E. claire@face-uk.com

Claire joined Financial Advice Centre in 2021 working out of our Wolverhampton Office. She brings a wealth of experience gained from over 14 years within the
financial services industry. Claire provides pre and post administrative support for both clients and advisers and thrives on putting clients first.

Angie Gracey

Client Support

T. 01902 939 150

E. angie@face-uk.com

Angie’s background is in senior legal and financial support roles within a large UK corporate Plc. In 2017 she transitioned to the financial services industry providing adviser and client support. Angie joined Financial Advice Centre in 2020 working out of our Wolverhampton office.

Professional connections

We collaborate with selected local experts who share our high standard of care to provide the best advice for clients